CONGRATULATION — FAQ (Policy, Process & Help)

Welcome to the CONGRATULATION FAQ. This document covers common questions about our policies, processes, and support to help you shop with confidence and clarity. For quick answers, you can jump to the sections below.

Ordering & Payments

• Q: What payment methods do you accept?

  • We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other supported digital wallets as shown at checkout. Availability may vary by region.

• Q: Is my payment information secure?

  • Yes. We use industry-standard encryption (SSL/TLS) and comply with PCI-DSS where applicable. Sensitive data is never stored beyond what is necessary to process your order.

• Q: How do I place an order?

  • Browse our categories, select a gift, customize if available, add to cart, and proceed to checkout. You’ll receive an order confirmation by email with a unique order number.

• Q: Can I save items for later or create a wishlist?

  • Yes. You can add items to a wishlist or save to your account for easy access later. You can share or move items from the wishlist to the cart when ready.

• Q: Can I cancel or modify my order after placing it?

  • Cancellations are usually possible within a short grace period before shipment. Modifications may be limited after order placement. Contact support ASAP to review options.

• Q: Do you offer gift wrap or a personalized note?

  • Yes. Gift packaging options and personalized notes are available during checkout when offered on the product page. Some items may have specific limitations.

• Q: Do you price match or honor coupons after purchase?

  • Price adjustments and coupon applicability are handled according to our pricing policy. If you believe there was an error, contact support within the window specified in the policy.

Shipping & Delivery

• Q: What shipping options are available?

  • Standard, expedited, and express options are available. Delivery times are shown at checkout and may vary by destination and product.

• Q: Do you ship internationally?

  • Yes, with regional restrictions, duties, and taxes applicable where required. International delivery times and return policies may differ.

• Q: How can I track my order?

  • You’ll receive a tracking number via email once your order ships. Use it to monitor progress on the carrier’s site.

• Q: Can I change the shipping address after placing an order?

  • Address changes are sometimes possible if the order hasn’t shipped yet. Contact support immediately to review options.

• Q: What happens if I miss the delivery attempt?

  • Most carriers will attempt delivery again or hold the package at a local facility. You’ll receive tracking updates with next steps.

• Q: My package arrived damaged or incorrect. What should I do?

  • Please contact us within the specified window with photos if possible. We’ll assess and arrange a replacement or refund per policy.

Returns, Exchanges & Cancellations

• Q: What is your general return policy?

  • Most items are eligible for return if unused with tags, within the specified window. Customized/personalized items may have limited eligibility. See Returns & Exchanges for full details.

• Q: How do I start a return or exchange?

  • Initiate via your account or contact support. Follow the provided instructions and use the prepaid return label if offered.

• Q: Are there items that cannot be returned?

  • Some personalized or final-sale items may be non-returnable. The product page will indicate any special terms.

• Q: How long does a refund take?

  • Processing times depend on the payment method and processing banks. Typical timelines range from 3–10 business days after we receive the item.

• Q: Can I exchange for a different size or color?

  • Yes, if the item is eligible for returns. Availability may vary by product and stock.

Privacy, Security & Policies

• Q: Is my personal information secure?

  • Yes. We use industry-standard security measures, encrypt data in transit, and restrict access to necessary personnel.

• Q: Do you share my data with third parties?

  • We do not sell personal data to third parties. Data may be shared with service providers to operate our business or as required by law.

• Q: How can I access or delete my data?

  • You can request data access or deletion under applicable privacy laws through your account or by contacting support.

• Q: Do you use cookies?

  • Yes. We use cookies to improve your experience, analyze site usage, and personalize content. You can manage cookie preferences in your browser or our cookie banner.

Product & Quality

• Q: Are your products safe and compliant?

  • All products meet applicable safety and regulatory requirements for their category and region.

• Q: Can I customize products?

  • Many items support customization (names, dates, messages). Availability varies by product page. Some limits may apply for design or production timelines.

• Q: What materials are used?

  • Product pages include material details. If you have allergies or sensitivities, check the materials list or contact support before purchasing.

Accessibility & Support

• Q: How do I get help?

  • Email, phone, or live chat during business hours. For policy-specific questions, reference the policy section when you reach out.

• Q: What if I have a policy violation or concern?

  • Use our policy violation report form or contact support with details. We investigate promptly and take appropriate action.

• Q: Do you offer accessibility features on your site?

  • We strive to meet accessibility standards and continually improve. If you encounter issues, please contact us so we can assist.

International & Tax

• Q: How are taxes calculated?

  • Taxes are calculated based on the shipping address and applicable laws at checkout.

• Q: Do you collect duties and taxes for international orders?

  • Depending on the destination, duties and taxes may be collected at checkout or upon delivery by the carrier.

Compliance & Ethical Standards

• Q: Do you comply with data protection laws (e.g., GDPR, CCPA)?

  • Yes, where applicable. We provide rights to access, deletion, and data portability per regional laws.

• Q: How do you handle supplier responsibility and sustainability?

  • We strive for responsible sourcing, ethical practices, and minimal environmental impact. Details are provided in our sustainability section where available.

Order Status & Notifications

• Q: How will I know about changes to my order?

  • We send email updates at key milestones: order received, processing, shipped, and delivered. You can also check status in your account.

• Q: Can I opt out of marketing emails?

  • Yes. You can unsubscribe from marketing communications in your account settings or via the unsubscribe link in emails.

Special Scenarios

• Q: Do you offer gift registry or group gifts?

  • We may offer group gifts or registry features for select occasions. Check the site or contact support for availability.

• Q: What if an item is backordered?

  • If an item is backordered, you will be informed during checkout or via email, with an estimated restock date and options.

• Q: How do I provide feedback about policies?

  • Contact support with your feedback. We review policy feedback to improve our processes and customer experience.